Privacy Policy

Clinical Resolution Laboratory ("CRL," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide when using our website, products, services, educational programs, and professional resources.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, create an account, purchase products, apply for a Professional Account, register for training programs, attend events, or otherwise interact with Clinical Resolution Laboratory.

Information We Collect

Depending on how you interact with us, we may collect the following categories of information:

Personal Information

• Name
• Email address
• Phone number
• Business name
• Billing address
• Shipping address
• Account login credentials

Professional Information

• Professional license information
• Practice information
• Employer information
• Professional credentials
• Tax documentation (where applicable)

Commercial Information

• Products purchased
• Order history
• Cart activity
• Product interests
• Customer support requests

Device & Website Information

• IP address
• Browser type
• Device type
• Operating system
• Website activity
• Referring website
• Session information
• Date and time of access

Communications

• Emails
• Customer service inquiries
• Survey responses
• Event registrations
• Training registrations

How We Collect Information

We collect information:

• Directly from you when you submit forms, create accounts, place orders, register for training, or contact us.
• Automatically through cookies, analytics technologies, and website tools.
• From service providers supporting payment processing, fulfillment, analytics, customer service, and marketing activities.
• Through trade shows, conferences, educational events, webinars, and professional networking activities.

How We Use Your Information

We may use your information to:

• Process and fulfill orders
• Provide customer service and technical support
• Verify Professional Account eligibility
• Administer educational programs and training courses
• Respond to inquiries and requests
• Improve our products, services, and website
• Personalize user experiences
• Communicate regarding orders, products, events, and services
• Send promotional communications where permitted by law
• Detect fraud and maintain website security
• Comply with legal and regulatory requirements

Professional Account Applications

Certain products, pricing, educational materials, and resources are available exclusively to licensed professionals.

When applying for a Professional Account, we may collect:

• Professional license information
• Practice information
• Business information
• Tax documentation
• Verification documents

This information is used solely for account verification, compliance, customer support, and business administration purposes.

Trade Shows, Events & Educational Programs

If you attend a trade show, workshop, webinar, certification course, educational event, or demonstration hosted by Clinical Resolution Laboratory, we may collect:

• Name
• Email address
• Phone number
• Company name
• Professional credentials
• Areas of interest

Information collected through event registrations, QR code scans, badge scans, lead forms, or direct interactions may be used to provide information regarding products, educational opportunities, events, and promotional offers.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember user preferences
• Maintain website functionality
• Analyze website traffic
• Measure marketing effectiveness
• Improve website performance
• Prevent fraud and unauthorized access

You may manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

Analytics & Advertising Technologies

We may use analytics, advertising, and performance monitoring tools to better understand how visitors interact with our website.

These technologies may collect information regarding:

• Website navigation patterns
• Pages viewed
• Device information
• Referral sources
• Marketing campaign performance

Information collected through these technologies helps us improve website performance, user experience, and marketing effectiveness.

Where required by law, users may manage preferences regarding non-essential tracking technologies.

How We Share Information

We do not sell personal information for monetary compensation.

Service Providers

We may share information with service providers that assist us with:

• Payment processing
• Shipping and fulfillment
• Website hosting
• Customer support
• Marketing services
• Analytics services
• Information technology support

Business Transactions

Information may be transferred as part of a merger, acquisition, financing, restructuring, or sale of assets.

Legal Requirements

We may disclose information when necessary to:

• Comply with legal obligations
• Respond to lawful requests
• Protect our rights and property
• Prevent fraud or illegal activity
• Protect the safety of our customers and others

California Privacy Rights

California residents may have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

• Right to Know
• Right to Access
• Right to Delete
• Right to Correct
• Right to Opt-Out of Sale or Sharing
• Right to Limit Use of Sensitive Personal Information (where applicable)
• Right to Non-Discrimination

To exercise your privacy rights, please contact us using the information below.

Data Retention

We retain personal information only as long as reasonably necessary to:

• Fulfill business purposes
• Complete transactions
• Maintain customer records
• Meet legal and regulatory obligations
• Resolve disputes
• Enforce agreements

Retention periods may vary depending on the type of information collected and applicable legal requirements.

Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our products, services, and website are intended for adults and licensed professionals.

We do not knowingly collect personal information from children under the age of 13.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites.

We encourage users to review the privacy policies of any third-party websites they visit.

Marketing Communications

You may receive marketing communications from Clinical Resolution Laboratory if you:

• Create an account
• Register for an event
• Submit a form
• Request information
• Purchase products
• Subscribe to communications

You may unsubscribe at any time by following the instructions included in our communications.

International Users

Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be posted on this page along with a revised Effective Date. Continued use of our website following any changes constitutes acceptance of the updated Privacy Policy.

Contact Information

If you would like to access, correct, amend, or delete any personal information we have about you, register a complaint, submit a privacy request, or simply want more information, please contact our Privacy Compliance Officer at: 

Mail:
Clinical Resolution Laboratory
Attn: Privacy Compliance Officer
1530 Moonstone
Brea, CA 92821
United States

Email: info@clinicalresolution.com

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us using the information above.